In January 2015, the national regulator for all healthcare providers in England, the Care Quality Commission (CQC), published its report into the care provided by Mid Cheshire Hospitals NHS Foundation Trust (MCHFT).
The report, which was compiled following a comprehensive inspection undertaken by the CQC in October 2014, gave MCHFT an overall rating of “Good.” Only a small number of acute hospital Trusts in England have been provided with this rating, meaning that MCHFT’s hospitals are amongst the highest rated in the country.
A team of 38 inspectors visited the Trust’s three sites – Leighton Hospital in Crewe, Victoria Infirmary in Northwich and Elmhurst Intermediate Care Centre in Winsford – between October 8-10, 2014, with a further unannounced inspection taking place on the evening of October 24, 2014. The team consisted of CQC inspectors alongside a variety of medical and healthcare specialists at various levels from Consultants to Student Nurses, as well as members of the public.
As part of the inspection, the CQC spoke to patients, visitors, carers, staff and the public to hear about their experiences of the Trust, with the vast majority of feedback being positive. Inspectors also sought the views of other NHS organisations and partners including the local Clinical Commissioning Groups, NHS England, Health Education England, the General Medical Council, the Nursing and Midwifery Council, the Royal Colleges and the local Healthwatch team.
In order to get to the heart of patients’ experiences of care, the inspection focused on five questions of every service and provider:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
Using these five questions, the CQC focused on nine key MCHFT service areas and provided each element with a rating of either “Outstanding”, “Good”, “Requires Improvement” or “Inadequate”:
- Accident and Emergency
- Medical Care
- Critical Care
- Maternity and Family Planning
- Children and Young People
- End of Life Care
- Elmhurst Intermediate Care Centre.
Comment from the Chief Executive
Speaking about the report, Tracy Bullock, MCHFT Chief Executive, said: “We are delighted to have received a positive report from the CQC. The findings of the detailed inspection are a fantastic endorsement of the care and experience that we aim to provide to all of our patients every day.
“I would like to thank everybody who works at each of our sites who made this possible – your continued hard work, dedication and compassion ensures that our patients are consistently treated with care that is safe, personal and of high quality.
“Whilst the report contains a great number of positives, we know that there is still room for improvement. Our own internal review processes had previously highlighted the areas which were rated as “Requires Improvement” in the report and work had already commenced, and will continue, to address these issues.
“The inspection by the CQC has been an extremely thorough review of everything that we do here at MCHFT and to have been rated as “Good” is not only great news for us, but also for all of our current and future patients and their families. They can now be assured that their services and treatments are delivered in environments that are clean and fit for purpose by staff who are highly skilled, caring and committed.”
Comments from our Partners
Simon Whitehouse, Chief Executive of NHS South Cheshire CCG and NHS Vale Royal CCG, said: “We would like to extend our congratulations to MCHFT for the positive CQC report and the achievement of a “Good” rating. This is great news for the local health and social care economy and all of MCHFT’s current and future patients."
Salli Jeynes, Chief Executive of The End of Life Partnership, said: “Well done to everyone at MCHFT for all your hard work and commitment to your patients which has resulted in such a good CQC report. Your ‘good’ rating across all aspects of end of life care is a real achievement and so important for patients and their families. We are proud to be working with you and your staff in support of excellent and compassionate care”
Download the Report
Copies of the CQC report are available to download in both full and summary versions: