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Visitor Services

Customer Care Team 

The Customer Care Team provides a free, impartial and confidential service. Based at Leighton Hospital, the team also covers services delivered at Victoria Infirmary, Northwich, Elmhurst Intermediate Care Centre, Winsford, and Central Cheshire Integrated Care Partnership (CCICO).

Overall, the feedback we get from patients is very positive. We realise, however, that there may be times when we do not always get things right. On these occasions we welcome your feedback as this helps us to improve the services we provide. So, if you have any problems with any aspect of your care, please tell us.

For further information, please see the Customer Care Team pages on this website.

Catering Outlets

The following guide outlines where you can purchase food and drink. 

Leighton Hospital

Café Express (80 Seater): Situated in the main entrance. Offering a wide selection of hot and cold ‘grab and go’ meals. Opening times: 8.00am - 7.30pm, 7 days a week. Bank Holidays 9.00am - 4.30pm.

Bistro: Situated in the Treatment Centre. Offering a restaurant style plated meal service. Opening times: Monday - Friday, 8.30am - 3.30pm (excluding Bank Holidays).

We kindly request that patients with wounds, drips or catheters refrain from visiting the Treatment Centre.

RVS Tea Bar: Situated in the Outpatient Hall. Opening times: Monday – Friday, 8.30am – 4.30pm. (excluding Bank Holidays)

League of Friends’ Shop: Situated in the main entrance. Sells snacks, newspapers, toiletries, etc. Opening Times: Monday - Saturday, 7.00am - 7.00pm,  Sunday and Bank Holidays 10.00am - 4.00pm

Out of Hours

A vending machine containing a range of hot meals can be found at the Treatment Centre's reception area and is available 24/7. Seating is also available.

Cash Points

A cash machine is located just outside the Main Entrance at Leighton Hospital (under the canopy).

In the event of the cash machine being out of order, the nearest cash machines to Leighton Hospital are:

A - Co-operative Food Store, Unit 1, Parkers Road, Crewe. CW1 4PY. 

B – Co-operative food store, Bradfield Road Service Station (Texaco), Bradfield Road, Crewe. CW1 3RD

 

Victoria Infirmary, Northwich

RVS Tea Bar: (Outpatients Main Waiting Area). Opening times: Monday – Friday 8.30am – 4.30pm. (excluding Bank Holidays)

 

Pharmacy

There is a Pharmacy at Leighton Hospital which, as well as providing patient medication, has a selection of 'over the counter' medicines available for purchase by visitors.

 

Wheelchairs

Patients and Visitors are able to loan wheelchairs from the following locations at Leighton Hospital:

  • Main Reception area

  • Outpatients Entrance 

 

Visitor Accommodation

If your relative or friend is very unwell it may be possible to stay overnight with them. Please discuss this with ward staff. There are comfortable sitting rooms available on the wards for the use of relatives during the day or at night. Overnight accommodation is available. A flat is available for overnight accommodation at no charge. The flat comprises of three double bedrooms, and a lounge area which has a colour television. Each room has a separate key access. Keys are available from the Main Entrance Reception Desk Monday to Friday 8.30am to 7.30pm. Out of these hours, they can be obtained via Switchboard. This service can be arranged via the ward.

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